Support backlog

Just a quick note to let you folks know that we are very backlogged on support tickets right now, so if you are waiting for an answer from support please be patient. The reason for this is the we are in the middle of a huge release cycle - as you've probably noticed we just released new Windows drivers, new 2.0 firmware, and a new version of iConfig all in the past week alone.

We are also hoping to release Auracle in the next couple of days so everyone at the company is hard at work testing stuff and making sure it's the best it can be. And since we are a very small company that means we've had trouble keeping up with support tickets - but on the good side, hopefully some of your problems will be solved in the new releases :-)

Main thing is - don't panic. We are hoping that normal support service will be resumed next week. In the meantime, we're going back to 14 hour days of engineering and bug fixing...

Comments

  • Rodney - if anybody is having the same issue I was, with iConfig unable to connect and an error message regarding 'An unexpected error opening a MIDI port' - this seems to be fixed by latest Windows 10 update. May be worth sharing with support desk, or even an announcement if there are many others in same situation.
  • Also, this may be relevant to any testing that is currently being done as it seems previous version of Win 10 may have had an effect on MIDI in some applications.
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