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Horrible recurring click in iconnectaudio4

edited January 11 in Audio
hello everyone! 
I’m having a very frustrating problem with iconnectaudio4+. It is clicking no stop with a horrible midi like sound of an audio stutter. I can’t do anything with my product anymore. I recorded a video showing the problem (I’m describing it in Portuguese because I’m Brazilian, but you can jump to 1min40 to listen to what happens). Anyone have any idea about why this is happening? 
link to the video: https://youtu.be/nXz8AqjAPlw

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