Introductions and updates
I just realised that I've been posting on this forum for a couple of weeks now but never introduced myself, so here goes...
I'm Rodney Orpheus, the new VP of Product for iConnectivity. I'm the guy that now oversees all of our hardware & software development and support issues. I've been in the music tech business for many years - I've worked for companies like Steinberg and PreSonus before. I've also had a career as a professional touring and recording musician and I still try to play the odd gig in between doing this stuff :-)
One of the things you might have noticed is more frequent updates coming from iConnectivity recently. That's something we want to continue doing, though as a small company we don't have the QA and testing resources of some of our bigger competitors. That's why we've just launched a Public Beta program, so if you guys want to take the risk of being on the bleeding edge and help us get things fixed faster, you have that choice now. You'll also see more detailed patch notes available so you can see directly what's being fixed and any known issues that we still have.
We've also been upgrading our Support quite a bit. We've recently switched to a new support ticketing system that should help us (and you) track problems better and respond faster. We've also added a new member of staff: Bob Malkowski, who will be handling support out of our European office. You'll hopefully see him posting on this forum from next week, so please give him a warm welcome :-)
And on the subject of upgraded software, we've just released a new Windows driver! We've tested this quite a bit in the past couple of weeks internally and it feels pretty slick, so if you're a Windows user we definitely recommend you grab that right away. We're also hoping to release a version of iConfig later today - your feedback on that will be greatly appreciated!
As regards future plans: currently in the works are some new firmware updates and even an updated version of iConfig for iOS! Hopefully I'll have some more news on that in the next couple of weeks. Long-term we've started on a completely rewritten version of iConfig, but don't expect that until after the summer, it's a BIG job...
That's it for now. Thanks for being with us - we really appreciate you guys!