iConfig Firmware Update & Support System Issues
We switched Internet hosting providers and this has broken the firmware download check in iConfig, causing the application to appear to freeze while attempting to download firmware. This hosting change also created a few issues with our support system.
UPDATE: 4/18/17 We've officially released version 4.2.4 This version addresses the issues of iConfig freezing while trying to update firmware. 4.2.4 removes the automatic update feature. If you are still experiencing the freeze issue you are likely running an earlier version of iConfig.
If for any reason you are still experiencing a freeze, just hit ESC and it will cancel the the attempted firmware download and iConfig should continue to load. Once iConfig is fully loaded please double check which version you are running.
You can download iConfig 4.2.4 here:
RE: Support system issues
In addition to the issues with iConfig, the hosting changes resulted links being broken in our support system. If you need to check the status of an open ticket and are getting "page not found" error please go to https://support.iconnectivity.com/view.php to check your ticket's status.
We're very sorry for the inconvenience, please rest assured we're doing everything we can to fix it as soon as possible.
Thanks for your patience!