Support responsiveness

DavidDavid
in Important Announcements
Does anyone have an idea/experience of how long it takes support to respond to a support ticket logged?

Its been 4 working days and I've not heard a been. I have a return & refund window of 14days if this thing cannot be got to work.

Thanks
David
Share on Google+ Share on TwitterShare on Facebook

Comments

  • rodneyrodney
    Hi David,

    We're very sorry that you have had this experience. Our Canadian office was closed for a national holiday earlier this week, so you got caught out over the long weekend. I have personally made sure your problem gets expedited from here on in. Hopefully we can do better in future :-)

    Rodney
    Share on Google+ Share on TwitterShare on Facebook
Sign In or Register to comment.

© Vanilla Keystone Theme 2023