Trouble Updating mioXL Firmware, Please Help!!

skullcapskullcap
in MIDI
I recently purchased two mioXL units.  The first one went through the firmware update process just fine, but the second one failed during the update process, and I have been unable to get it working.  On the front panel, the lights for the 'din-midi' and the 'usb-midi' keep flashing in an alternating pattern.  Every time I open the Auracle program and attempt to update the firmware, the Auracle program crashes.  I am using a Macbook pro, with Ventura 13.2.  

I have tried reseting to factory default settings, as well a rebooting via the front panel as well as through the Auracle app.

Any ideas?  Help!!!
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