Auracle fails to open

I am new to this forum so hello to everyone.
I have just purchased the mio XL and I'm trying to install the Auracle for x-series software onto a windows 10 64-bit version 1809 PC. 
Auracle fails to open. I have tried installing every version on the Auracle software archive with no success.
I have also opened a support ticket but have had no response yet.
Please, can anyone give any assistance?
I would very much appreciate any help with this issue.
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